I had the privilege recently of meeting Vanessa Hall, Founder of Entente International Movement of Trust and author of, "The Truth about Trust". Vanessa's personal story and the journey that she has travelled in exploring the role that trust plays in society is extremely thought-provoking. Vanessa uses a simple but profound model to explain how trust, or the lack of it, underpins our interactions with one another. Trust is based on expectations, needs and promises (either implicit or explicit). When expectation or needs are not met and promises are not kept, then trust is broken. Vanessa's recommendations for building trust are:

It is a cliché to say that South Africa is an extraordinary country with

extraordinary people that passed relatively unscathed through an

extraordinary time. Yet it is only a cliché to us who live in this

extraordinary place everyday of our lives, and have become blasé about our

achievements.