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July 29th

Andrew Brough Communications partners with Adobe Connect Pro

After 18 months of testing of a range of virtual delivery platforms, Andrew Brough Communications has decided to become a licensed provider of virtual training solutions using the Adobe® Connect™ platform. This is an ideal platform for our delivery of  elearning, webconferencing, web seminars and virtual classroom programmes in leadership and organisational development, sales training, negotiation skills, presentation skills and even high performance intact and virtual teams.

July 27th

High Performance Teams by Andy Brough

7 Zones of Consideration for High Performance Teams (HPT) by Andy Brough

If you are part of a team and you want to assess your team’s performance, it is worthwhile considering these 7 zones of High Performance

1. People Capable individuals who are competent and self-sufficient

2. Trust Develop trusting relationships to overcome distance

3. Purpose A clear sense of direction that aligns team members

4. Technology Appropriate and skilled use of technology

5. Roles / Responsibilities Clear definition of who is doing what, when, where, etc.

6. Communication Shared understanding between everyone on the team

Global Virtual Teams

GLOBAL VIRTUAL TEAMS- Andy Brough

Global virtual teams communicate and work asynchronously or synchronously through a range of technologies such as telephone, electronic mail, bulletin boards, audio,/video/data conferencing, automated workflow and even collaborative writing. In spite of all of this technology trust is built most effectively through face-face communication. a global team. The further apart people are from one another geographically, the more they need to focus on developing trust with one another. Paradoxically, the further they are from one another, the more difficult it becomes to build trust. This situation creates fragmentation, isolation and confusion. When we add the issues of cross cultural communication into the mix, this becomes even more challenging.

Creating and Communicating Value

Creating and communicating value –by Andy Brough

If you aim to survive In the modern world of business, determining competitive advantage is a non-negotiable. This week as I worked with two different sales teams to define their  competitive advantage , I was struck by how quickly they responded to the question, “Why should I buy from you?” with a somewhat vanilla “because of my personal service.” Whilst service is to be commended, Dixon, Freeman, and Toman, (2010) observed that customers tend to punish bad service more readily than they reward delightful service. Delighting customers doesn’t build loyalty, rather reducing their effort –the work they must do to get their problem solved- does.

July 21st

Apartheid has no future- A Rhetorical Analysis of Nelson Mandela’s Speech - 11 February 1990 by Andy Brough

On February 11 1990, after being freed from Victor Verster Prison following 27 years of incarceration as a political prisoner, Nelson Mandela delivered his first public address (Mandela, 1990). What follows is a rhetorical analysis of this speech, with particular reference to the relationship between the communication, negotiation, and conflict resolution concepts used in the speech and the outcomes of those concepts.

Communication Concepts

In examining the communication concepts in the speech, this section provides an analysis of the speaker, the audience, the language of the speech, as well specific rhetorical devices that Mandela used.

The Speaker

Building Global Leaders and Multinational Organizations of Resilience by Andy Brough

Los Angeles experienced a 4.4 magnitude earthquake on 17 March 2010. What makes the quake significant is that it was the latest in a long list of earthquakes that occurred in just the first eleven weeks of 2010. The LA earthquake followed the dramatic quake in Haiti, the 8.8 earthquake in Chile (reported to have been strong enough to move the earth of its axis), as well as quakes in Japan, Indonesia, and Turkey. In many cases, devastating aftershocks followed these initial quakes.

July 20th

Communication: A Duplication of Ideas- Andy Brough

 

Communication: A Duplication of Ideas

by Andy Brough

In the technology savvy world of social and electronic media, it’s certainly worth considering whether or not our interpersonal communication is actually improving as a result of these advances. This is particularly important when one considers the dynamic of the leader-follower relationship. Even with the modern luxuries of email on our mobile phones, instant messaging, and video conferencing, the possibility for misunderstanding, ambiguity, and even confusion still exists. When all of these complexities are considered in a global and even cross-cultural setting, the challenge of interpersonal communication is even further exacerbated.

Enter the World of the Virtual Classroom

During the recent downturn in the economy, many large companies and multinationals were looking for alternative ways of training. The virtual classroom has become an effective and popular alternative. Andy Brough gives us insight into this new trend in training, sharing valuable tips for trainers.

July 12th